Legal Warranty

LEGAL
GUARANTEE

Minimum two-year legal guarantee protection for goods sold in the European Union.

Consumers can claim their rights under the legal guarantee of conformity, for example if goods:

  • do not match the description;
  • do not work as intended.

Sellers are liable for any lack of conformity that existed at the time of delivery of the goods and that becomes apparent within the legal guarantee period. Sellers in such a situation must offer:

  • free repair or replacement;
  • in some cases, a price reduction or a full refund.

Some countries have a longer legal guarantee period. For second-hand goods, a shorter period may apply, but not less than one year.

For more information on your rights in a specific country, scan the QR code below or ask the seller.

europa.eu/youreurope/guarantees

What to do if you receive non-conforming goods:

  1. Contact the seller as soon as possible to report the problem.
  2. Provide proof of purchase, such as a receipt, invoice, or bank statement.
GARAN

Sellers and producers may also offer commercial guarantees, which apply independently of the legal guarantee. For example, you may see this GARAN label representing a commercial guarantee of durability offered by the producer at no additional cost and covering the entire good.