Accessibility goes beyond mobility. It's about being able to keep making plans, travelling as a family, exploring a new city or keeping your independence day to day.
Accessible Madrid has worked with that idea since 2013, offering mobility and accessibility solutions for individuals, families, tourists, businesses and institutions.
What we like about how they work is that they've spent years dealing with very concrete things: helping a family plan a trip, making sure someone has the right wheelchair during their stay, getting a website to actually work for everyone. Everyday accessibility, without the grand speeches.
We see ourselves in that way of looking at things. We work on the digital side of the same idea: making it so that using a phone or a computer without your hands stops being a problem. Seeing that talked about alongside ramps and adapted transport, rather than as something separate, feels exactly right to us.
Their work spans four areas: accessible tourism, rental and sale of mobility products, and consultancy and training in digital accessibility.
Accessible Madrid's take on tourism: trips prepared down to the last detail
Bespoke accessible tourism is one of their most distinctive lines of work. Accessible Madrid supports families from all over the world who travel through Madrid and across Spain with a member who has reduced mobility. For many of them, the challenge isn't organising a trip, it's making possible an experience they want to remember for years.
Every trip is prepared in detail: accessible tours, adapted transport, personal assistance, accessible accommodation, mobility product rental and support throughout the stay. Because every family starts from different needs, the team builds the solution around their specific situation.
A pioneer in Spain in bespoke accessible travel, they have helped people with reduced mobility discover cities, monuments, museums and towns without accessibility setting the limits. The idea is for the client to travel with peace of mind and for the family to focus on what matters: enjoying the trip together.
Mobility product rental with flexibility and support
Accessible Madrid is a reference point for mobility product rental. Their catalogue brings together electric scooters, folding electric wheelchairs, manual wheelchairs, rollators, ramps and other support products, available by the day, week or month.
The service caters both to local clients and to national and international travellers: people visiting Madrid, touring Spain or Europe, or arriving from other countries who need a reliable solution during their stay. Renting gives access to high-quality products without buying them, with advice, delivery, collection and support adapted to each case.
For many clients, that rental is what lets them attend a family event, get around the city or keep their plans comfortably. The combination of good products, experience and close service is what has made the company a reference in accessible mobility rental.
Sale of mobility products: solutions for every lifestyle
In sales, Accessible Madrid works with the latest generation of electric mobility products, which it sells in Spain and around the world: folding and premium scooters, folding electric wheelchairs and other solutions geared towards autonomy and safety. Added to these are rollators, portable stair climbers, pool lifts and ramps for everyday life at home, in the city or while travelling.
Their real differentiator is the consultative approach. The company doesn't just sell: it listens, advises and accompanies to find the option that best fits each client's lifestyle, surroundings and needs. In mobility, trust is key, so trying the product, personal attention and after-sales service are an essential part of the experience. The ultimate goal is for each client to gain independence and keep doing what matters to them.
Consultancy and training in digital accessibility
Alongside physical mobility, Accessible Madrid runs a line of consultancy and training in digital accessibility. More and more companies and institutions need their websites, platforms and services to be accessible to everyone, so that any user can browse, shop, find information or complete tasks independently.
The company supports organisations that want to make progress in this area with analysis, training and awareness services, with the aim of building more inclusive and usable digital environments.
The future of accessibility is physical and digital
There's still a long way to go before moving around, travelling or using a device stops depending on whether someone thought of you when they designed it. But every step forward, physical or digital, brings a little closer the day accessibility is simply taken for granted.
